Tata Motors Cars Showroom - SAB Motors, Lajpat Nagar

No one has asked me to write this review. I would like to provide an unbiased review of the Tata-Sab Motors Ring Road Lajpat Nagar showroom. I will write another one after RC and service. 1. Location: The location is prime. Bang on the ring road and with active valet they manage the little congestion on the service lane well. 2. Staff Behaviour: The staff at the support level: Guards, cleaners, fitters, etc are cordial and understanding. They understand the client and provide support. The staff at the sales level: Personal experience: I had test driven a car months before and the experience was cordial. On the purchase front, they go a out of the way to provide support, including possible discount. I would like to state on record: Gaurav Chaudhary and Deepak for their service. Red flags: As with all sales people, not limited to this showroom and brand, it's always good to make things clear upfront and take it in writing. Though these people seem to honour verbal commitments also. Other observations: 1. The RTO process is quick. MAKE SURE YOU PRE MENTION AND GET THE RTO jurisdiction in writing before hand. It seems they try to push particular RTO offices. But to their credit the process is quick. (though I am reviewing early with RC awaited, but number plate was on time) 2. They were cooperative in doing self paid third party pre purchase PDI. 3. The Car Demo could have been more elaborate: Like explaining about isofix, CNG cylinder care, stamping the dealer book (which I had to nudge them to do), etc. Safety is the most important USP of Tata and things like airbag, isofix and ABS should also be told. Car battery warranty should also be provided. 4. The car delivery preparation team: The wiper water had to be added on nudge by customer. The carpet was very clean, but could have been cleaner than it was. (People who buy accessories and people who don't, like mats and covers, should get equal sense of feeling. Every thought matters). Though my experience was overall good, but critical review matters. How to deal with extinguisher ( I had to Myself unbolt the cylinder post delivery and put it under the seat with the velcro- I so much wish someone did it for me during delivery). There should be someone who fixes the car time on the instrument panel as I am still trying to work my head around it. Small small things, that can make the dealership primer :) Though, in my case the delivery was a little rushed, at my request, so not something to worry about much. But what i so much wish is that a person buying the lowest range car, without accesories and the person buying the top model of the highest range car, should both feel exclusive with these small things. Buying a car is more of a lifetime experience for a person buying their first car (low range, base model) on emi, than someone who is buying their 6th car because of a fashion trend. This again is not at all a complaint, but something that can take the dealership to absolute prime level. It's God of small things :) I am rating 5 stars. And this is in general with all sales related organidations in India. The delivery ceremony was great. The lounge provided pre delivery was great. The staff was cordial with family. The photo ceremony was great. Some suggestions to the owner: 1. Enhance some teambuilding exercise for employees to increase their communication among themselves and to manage some stress. 2. Provide an option for number plate delivery right at time of vehicle booking in case there is a delay in number plate. Not serious, but can make experience better. Though it is much better than many other dealerships. 3. Very tiny: Provide a nice folder, not so pricey, to keep RC and insurance. 4. The WhatsApp group idea is great, but focus should be on training each salesperson to become single point of contact. Personally, whatsapp groups are a bad idea. A customer can feel 1 vs. many. In a nutshell: Should you become their customer? Answer: Yes, but like EVERY sales organisation, please ask for pre commitments. My expericne was good.

Good