TATA.CARS Showroom - Jagdish Automotive, Dewas

Dear Tata Motors Service Team, I would like to take this opportunity to appreciate Ashish thskur from the service department at Jagdish Motors, Lasudia Mod for his outstanding customer service, professionalism, and exceptional customer-handling skills. It has been three years since I started getting my car serviced at Jagdish Motors, and *Ashish thakur is the primary reason*I continue to trust this service centre with my vehicle. Over time, he has earned my confidence through his honesty, communication, and consistent approach towards customer satisfaction. I would like to share a specific experience that highlights what makes Ashish different from others. On one occasion, I requested another employee to check whether there was any possibility of offering some consideration on the service charges. His response was quite blunt: “Sir, the rate is what it is, and it will remain the same.” The way he communicated came across as arrogant and left me feeling that my request had not been handled appropriately. When I raised the same request with Ashish ji , his response was completely different. He politely said, “Sir, let me check what best can be done. I will speak to my senior and seek the necessary approval.” I understand that neither employee can offer a discount without proper authorisation, and I never expected anyone to incur a loss for the company just to accommodate my request. In fact, I understand that Ashish might not have been able to offer any discount either. The difference was not in the outcome, but in the way the situation was handled. This is what exceptional customer service is all about. A customer may not always get the answer they are hoping for, but the way that answer is communicated makes all the difference. Ashish made me feel that my request was being considered and that he was genuinely willing to help within the company's policies. His ability to handle such situations with politeness, empathy, and professionalism is truly commendable. He understands that customer satisfaction is not always about offering discounts; it is about making customers feel heard, respected, and valued. After my first service experience with Ashish, followed by the second and third services, I developed such a strong level of trust in him that I prefer handing over my car exclusively to him. Whether it is a service recommendation, a repair, or a discussion about costs, I have confidence in his guidance because of the trust he has built over the years. In my opinion, Ashish is a rare gem and a valuable asset to Jagdish Motors. His professionalism and customer-centric approach represent the kind of service experience that strengthens customer loyalty and enhances the reputation of the Tata Motors brand. I sincerely request you to share this appreciation with the concerned management and recognise Ashish for his excellent work. Employees like him deserve recognition because they create long-term relationships with customers through their behaviour, integrity, and dedication. Kudos to Ashish thakur for demonstrating that while policies determine what a company can offer, the way employees communicate those policies determines how customers feel about the company. Best regards, Siddharth dubey

Best stuff behaviour and smoth dilevery process.