My Nexon developed a water pump issue because of which it stopped just on NH 844, about 2.5 kms away from True Saai Works, Tata authorised Service Workshop. I was able to obtain the contact details from Google and I must state here is that I received a very positive response. The Manager, Mr Prabhakar, immediately reassured that he would send a qualified Technician to assist. Within the hour Mr Guru arrived on his scooter carrying a can of coolant. He inspected the car, filled the coolant and asked to follow him. As the car was heating up i could drive at just 5-10 km per hour. Guru kept me in sight and came back to reassure that I would be able to make it to the Showroom. My car was immediately checked in and we were helped in removing our luggage as we were on a long drive. As it was past the closing time the staff offered to keep a room opened till our cab arrived to take us to Bengaluru. We declined as we did not want to unnecessary trouble them. The Security guard got two chairs for us and we sat in his room till our Taxi arrived around 8.30 pm. Thank you Prabhakar, Guru and rest of the staff. Both Prabhakar as well as Guru keep updating me about the progress of my Nexon.

Bill quality that is excellent car