Tata Motors Cars Showroom - Regent, Borivali

Service was good and team where humble

My experience with Regent Tata Showroom has been truly outstanding and memorable. On my very first visit, we were only exploring cars without any fixed plan to buy. During that visit, we met Ms. Vatsala Shah, who warmly welcomed us and took the time to patiently explain everything about the Tata Nexon in great detail. She clearly explained the variants, features, and pricing, and made us feel very comfortable and valued as customers from the very beginning. That welcoming behaviour stayed in our minds. Even after visiting and exploring cars from other brands, we eventually decided to finalize the Tata Nexon, and that too specifically from Regent, purely because of the trust and positive impression created on the first day. On 1st December, when we revisited the showroom to proceed with the booking, Ms. Vatsala Shah was on leave. However, on her behalf, her senior Mr. Ganesh Salian guided us extremely well. He understood our requirements clearly, offered us a very good and transparent deal, and we confidently booked our car the same day. We were committed a delivery timeline stating that the vehicle would be registered and delivered by the 3rd week, and the team ensured proper communication throughout the process. From car exploration to booking and finally delivery, Ms. Vatsala Shah and Mr. Ganesh Salian were always available, always responsive, and always supportive. Every call was answered, every query was patiently resolved, and at no point did we feel ignored or rushed. What truly stood out for us was the human touch. At no stage did it feel like a purely professional transaction. The entire Regent Tata team treated us like family members, creating a warm, homely environment rather than a typical showroom experience. A big thank you to Ms. Vatsala Shah, Mr. Ganesh Salian, and the entire Regent Tata team for making our car buying journey smooth, transparent, and emotionally satisfying. This level of care, honesty, and commitment is rare and truly appreciated. Highly recommended!