Tata Motors Cars Service Centre - Suryoday Auto, Sativali Road

Over all good experience this time. Team was proactive helpful, they supported me well on the mud flap design issue and resolved that too Special appreciation to Mr. Shailesh

I recently sent my Safari for servicing and initially had a disappointing experience. The vehicle was kept for an extended period, and there was a lack of communication regarding what was happening. It was also concerning that the service team seemed unable to pinpoint the fault in a timely manner. However, once I raised my concerns, the service became much more professional. I’d like to especially acknowledge Mr. Shailesh, an excellent service agent, and Mr. Pankaj Tilve, the Customer Care Manager, for stepping in and helping resolve the issues efficiently. Their support was appreciated. That said, there is definite room for improvement in terms of customer communication. Regular updates and transparent explanations would go a long way in building trust. Lastly, I couldn’t help but feel that there may have been an inclination to identify faults unnecessarily, possibly leading to overcharging. I hope this is addressed internally, as it can damage the credibility of an otherwise capable service team. This time I have given 5 star as the team heard me well and addressed the issues promptly.