Completed by 30 month service of my Hexa today @ Sree Gokulam Motors, Pallavaram.
Pleasant experience. It's a newly opened service center & they'll complete a year in October 2020.
Had received a reminder call from them on Monday regarding service due. My last service was with KLN, who didn't call.
Booked a service over phone for today. Lady on the phone was polite & called back to confirm booking & arrival time. Also asked for any issues that wanted to highlight before hand.
Arrived today at 10.30am. Was greeted at the gate, took down essentials details & went in.
Was offered a bottled water.
Was attended within 5 mins - only a couple of customers were around, so that could've been the reason.
Work to be done was explained. Minor service.
Was asked if I'd like to do a wheel alignment/balance & interior cleaning/sanitization. Politely refused. Nothing extra was forced upon.
Was given an estimate & delivery was set for evening.
Received a call from the SA at 4pm stating work is completed. Order for a part (rear number plate light assay) that was unavailable with them was placed & he said it will arrive post lockdown. He would give a call as soon as it's in.
Cleaning was top notch. No water droplets. They polished the plastic bits outside & inside & also in the engine bay. More than full marks for that!
Payment made in a jiffy & I was out of there.
Overall service experience: 5/5
If you ask me, I'll opt for it again for the next major service. Highly recommended for now.